Forum Discussion
Ion Zubia
Jan 16, 2018Brass Contributor
Azure information protection custom policies not working
Hello, I'm playing around with an Enterprise Mobility + E3 license and security and I was following the next tutorial/document from Microsoft: https://docs.microsoft.com/en-gb/information-protection...
- Jan 19, 2018
In addition to checking the firewall isn't blocking IP addresses and URLs, check it's not terminating your TLS connection, which breaks certificate pinning. I've added a tip how to check for this client-side, if you don't manage the firewall yourself. See https://docs.microsoft.com/en-us/information-protection/get-started/requirements#firewalls-and-network-infrastructure
Pablo R. Ortiz
Jan 17, 2018Steel Contributor
Please try the following to completely remove AIP client:
1. Uninstall AzIP client either in control panel or by running AzInfoProtection.exe /uninstall
2. Access Registry (RegEdit.exe) and delete: HKEY_CURRENT_USER\Software\Microsoft\MSIP
3. Clear IE cookies
4. Delete folder: C:\Users\<user name>\AppData\Local\Microsoft\MSIP
5. Clear Windows credentials and sign-out of Office account
6. Restart and run AzInfoProtection.exe again
Alex Verboon
Sep 10, 2018MVP
Thanks, this worked for me. I had gone trough all the log files, but could only find logs about a file not found, would still be interesting to understand what is going wrong here. After uninstall and re-install "same version" of the AIP Client all worked.