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Apr 03 2024, 07:00 AM - 11:00 AM (PDT)
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Azure Infomation Protection Client is not getting installed in my Windows 10

Copper Contributor

Azure Information Protection Client is not getting installed and an error message appears as "The error code 2753." as shown in the below screenshot.

 

image.png

 

 

Can anyone tell me how to resolve this issue?

 

Thanks in Advance

8 Replies
I also have this problem... Office 365 installed. Can't rollback for some reason, says the newer version is installed. Reboot does not fix the issue. Nor does re-registering the installer.

I had the same issue on Windows 10 when upgrading.  Rebooting didn't work, uninstalling etc..

 

I ended up searching for "Azure" in RegEdit and deleted two records similar to the ones in these screenshots. The Key name might be different for but if you search for Azure in that general area and find these delete them.  I just deleted the whole key and sub contents (MAKE BACKUPS FIRST, OR USE ON A NON-PRODUCTION TEST MACHINE) then tried to reinstall immediately worked, I'm now back to labeling files. 

@Jason Purviance

 

I had the same error,

my search was for: "Microsoft Azure Information Protection"

 

The registry keys i had to delete were:

[HKEY_CLASSES_ROOT\Installer\Products\81F60A84C159AC24681F0364FA601DE5]

[HKEY_CLASSES_ROOT\Installer\Products\993BF6477B270F046B2A7D4C218275F2]

 

Afterwards the installation was completed.

 

@Ofir Doron I made a one-liner to remove the keys which should make your life much easier. 

for /f "tokens=1" %%a in ('reg.exe query "HKCR\Installer\Products" /f "Microsoft Azure Information Protection" /s  ^|findstr /ri "Installer"') do reg delete "%%a" /f



Thanks @Beancurd.

It worked using single percent. Double percent will work running from a batch file.

 

Here is a power shell script to find the entries:

 

New-PSDrive -Name HKCR -PSProvider Registry -Root HKEY_CLASSES_ROOT

$installed = Get-ChildItem @("HKCR:\Installer\Products") |
                     ForEach { Get-ItemProperty $_.PSPath } | 
                     Where-Object { "Microsoft Azure Information Protection" -contains $_.ProductName  } | 
                     Select-Object -Property PSPath,PackageCode,ProductName

            ForEach ($app in $installed) 
                { 
                    Write-Host -ForegroundColor Cyan $app
                }

remove-psdrive -name HKCR

 

  

Running from command line:
reg delete "HKEY_CLASSES_ROOT\Installer\Products\40258EB50B09D0744A45B91AE7C56045" /f
and then re-installing worked. Thank you!
Thank you.
for delete it automatically, you can write in foreach cycle:
instead of : Write-Host -ForegroundColor Cyan $app
write this: Remove-Item $app.PSPath -Recurse