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luvsql's avatar
luvsql
Steel Contributor
Oct 17, 2018

PWA missing from our SharePoint Online tenant

We have 26 "Project for Office 365" licenses which I believe are now called Project Online Professional.  We are supposed to have a PWA option within SharePoint online to setup and direct our Projects to be stored in the cloud plus setting up shared enterprise fields like resources etc.

 

I am the SharePoint Admin yet I don't see this PWA anywhere on our tenants.  If I click on New > I only have Private Site Collection and nothing about PWA.  I also cannot configure an existing site collection to use it as it's just not there.  

 

We own this software and subscribe to it, so how do we simply setup a "SharePoint Server" online to host all of our project data?

  • LisaJo48's avatar
    LisaJo48
    Iron Contributor
    I am generally confused by Project Online, MS Project, and the fact that the classic Project template is still being used and promoted. I am not seeing the 'roadmap' of these products and where the meet, match, compliment or otherwise parallel each other. Can some one please clarify? I want to promote use of Project Online and the PWA approach but I don't know current status, future plans or where to go to find these things out.
      • luvsql's avatar
        luvsql
        Steel Contributor

        It appears our previous IT provider never upgraded our licenses to the Project Online Professional and kept us on the old retired subscription.  Now that we're with a new service provider, they changed our licenses (same price) and magically PWA is there!

    • luvsql's avatar
      luvsql
      Steel Contributor

      Yes that's the one I'm using, but I do not have the PWA options.   I see Upgrade then Recycle Bin and nothing in between.


      Why is the PWA options missing?  Attached is what I see as a SP Admin.

      • Ian Bruckner's avatar
        Ian Bruckner
        Iron Contributor

        You already applied the license to your account and followed step 4 of checking the box for which site collection you're adding PWA to?

  • Hi Mercedes, you should really ask this question via a support request from your tenant - but it may be that your subscription needs updating.  Project Online Premium and Project Online Professional both contain the Project Online Desktop Client and also give you rights for PWA - but the older Project for Office 365 was just the client subscription.  I can't do much in this thread due to privacy and security constraints - but if you can't switch the subscriptions then open a support ticket.

    Best regards,

    Brian Smith

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