PWA location not available in open dialog


I have a user who is site collection owner and PWA administrator who cant open project plans from PWA nor via Project Desktop client.  PWA is not a location in the file open dialog box.


The connection to PWA is set correctly, user has a project premium licence, software has been downloaded to a clean machine and experiencing the same issue.  The user can open and edit the enterprise global.


Any ideas where to look next?

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