By Mike Clark, VP, Partner Center Engineering Team
Welcome to the June edition of Partner Center Technical Corner. This month, we’re spotlighting new AI assistant capabilities for enhanced partner support, tools to optimize small and medium enterprises, and a summary of recent releases. As always, at the end of the blog you can find the most up-to-date essential Partner Center resources.
Empowering partners: The evolution of the Partner Center AI assistant
Partner Center AI assistant (preview) is built to enhance your Partner Center experience with generative AI, offering tailored insights and intelligent suggestions to transform everyday tasks in Partner Center into opportunities for growth and innovation. As we continue to equip the AI assistant to offer better, more tailored results, we have steadily expanded its capabilities to make your daily operations more efficient, and insight driven.
Currently available in preview to partners using the English version of Partner Center, the AI assistant can be accessed via the sparkle icon in the upper-right corner of the page. This will be expanded to other languages soon. As needed, partners can initiate the support ticket creation process through the AI assistant panel.
AI assistant now provides comprehensive support for the partner incentives co-op questions in the Earnings and Incentives workspaces. Partners can now quickly access vital information about co-op policies, deadlines, qualifying activities, and proof of execution requirements—information that previously required referencing lengthy documentation. You can ask the AI assistant questions like: "What is the claim deadline for FY25H1 co-op?" or "What are the qualifying activities for partner skilling?" and get quick answers.
In January, we introduced the AI assistant Anywhere scenarios in the Earnings workspace, empowering partners to view their detailed earnings trends (by program, engagement, or lever); analyze payment details for their specific customers; and gain deeper insights into revenue streams. Partners can access these capabilities by choosing a specific record in the Payments summary tab or Earnings summary tab and choosing the option from the sparkle icon on the page. The AI assistant quickly generates the right prompt and provides a customized response in the AI assistant chat.
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