Where is the 'directory' in outlook?

Copper Contributor


When I start typing an email address into Outlook I get the wrong email showing... 

See here: https://app.screencast.com/PlGZQ3a1Hpr14 where is the 'directory' 

Does it mean the 'Outlook Contacts' ?

4 Replies


In Outlook, the term "directory" typically refers to the Global Address List (GAL) or the organization's address book. The Global Address List contains a list of all the email addresses and contact information for people within your organization.

To access the Global Address List or directory in Outlook, you can follow these steps:

  1. Open Outlook on your computer.
  2. Click on the "Address Book" or "People" icon in the toolbar. This icon usually looks like a small book or a silhouette of a person.
  3. A new window will appear, showing the address book or directory options.
  4. In the "Address Book" or "Directory" drop-down menu, select "Global Address List" or a similar option. This will display the organization's directory or address book.
  5. You can now search for a specific email address or browse through the list to find the desired contact.

The link you shared seems to show the search functionality within the Outlook contacts. While the Outlook Contacts feature can be helpful for managing personal contacts, it may not include all the email addresses within your organization's directory. To ensure you are searching the entire organization's directory, select the Global Address List or a similar option from the address book or directory drop-down menu.

Please note that the exact location and naming of these options may vary slightly depending on the version of Outlook you are using. However, the general steps should help you access the directory or address book in Outlook. The text and steps were created with the help of AI.

My answers are voluntary and without guarantee!


I hope this helps!


Many thanks for that, so if the 'contacts' comes from Outlook Contacts' why does it so the wrong name?

See here: https://app.screencast.com/i7v06FvMtCWFf

And here: https://app.screencast.com/CqIji5zpd0JDc this is correct contact in Contacts.

Does updateing the contacts not comes through to email area?


In Outlook, the contacts from the "Outlook Contacts" are typically synced with the email area, and updates made to contacts should reflect when you start typing an email address. However, in some cases, the synchronization between the contacts and the email area may not happen instantly or could encounter issues.

To troubleshoot the issue where the wrong name appears when typing an email address, you can try the following steps:

  1. Check the contact's email address: Verify that the contact you have in the "Outlook Contacts" has the correct email address associated with it. Open the contact from the "Outlook Contacts" and confirm that the email address is accurate.
  2. Update the Offline Address Book (OAB): Outlook relies on an Offline Address Book that is periodically updated to reflect the latest contact information. You can manually update the OAB by going to the "Send/Receive" tab in Outlook's ribbon and clicking on "Update Folder" or "Download Address Book." This will ensure that the latest contact information is synchronized.
  3. Clear the autocomplete cache: Outlook has an autocomplete cache that stores previously entered email addresses. Sometimes, outdated or incorrect email addresses can be stored in the cache. To clear the cache, go to the File tab, select "Options," choose the "Mail" category, and under the "Send messages" section, click on the "Empty Auto-Complete List" button. This will clear the cache and allow Outlook to relearn the correct email addresses.
  4. Restart Outlook: Sometimes, a simple restart of Outlook can resolve temporary synchronization issues. Close Outlook completely and reopen it to see if the correct names are now displayed when typing email addresses.

If the issue persists after trying these steps, it is possible that there may be a more complex synchronization issue or a configuration problem. In such cases, contacting your organization's IT support or Outlook administrator for further assistance would be advisable. The text and steps were created with the help of AI.

My answers are voluntary and without guarantee!

Hope this will help you.

Mnay thanks
1. All contacts have the correct emails in place.
2. where is send button? This only appears when I create new emal: https://app.screencast.com/SKbmLKj8bJvKC

2. no options under 'File' see here: https://app.screencast.com/Jam8OO2yME0xi