Unable to sign into Microsoft Office 2021

Copper Contributor

I received an unused Microsoft Office program. Upon entering the code and attempting to log in, there's a consistent error that looks like this:

 

Correlation Id: 59e11225-a75b-465c-a0b7-f0f23577fd32

Timestamp: 2024-04-24T20:35:28.000Z

DPTI: 2358064496ce9283e012783f04a3f3eec087dcce426c39f9b423f888ae93f4cc

Error Tag: 7q6ca

Error Code: 2147483661

 

What is going on?

1 Reply

Hi @GreenGene,

There are some possible solutions that you can try to fix this issue:
- Reboot your device and try signing in again.
- Run the following commands in PowerShell as an administrator to repair WAM. 

$manifestPath = (Get-ChildItem $env:windir\WinSxS -Filter Microsoft.Identity.Authentication.WamRuntime.dll -Recurse). FullName | Select-Object -First 1
$manifestPath = $manifestPath -replace "Microsoft.Identity.Authentication.WamRuntime.dll", "Microsoft.Identity.Authentication.WamRuntime.manifest"
DISM /Online /Cleanup-Image /RestoreHealth /Source:$manifestPath


- Update your Office to the latest version. Open any Office application, click File > Office Account > Update Options > Update Now.
- Remove and re-add your work account from Windows Settings > Accounts > Access work or school. Find your Microsoft 365 work account and click Disconnect, then click Connect and sign in with your credentials.
- Run the Microsoft Support and Recovery Assistant: This is a tool that can diagnose and automatically fix several common Office sign-in issues.
- Reinstall Office: If none of the above steps work, you might need to uninstall and then reinstall Office.


I cannot sign in to my Office desktop apps (Microsoft 365) - Microsoft Community


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Leon Pavesic
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