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pberg5150's avatar
pberg5150
Copper Contributor
Mar 23, 2023

Text predictions unexpectedly become unavailable and are missing in Outlook options

I don't see the option in outlook anymore and this was the greatest feature.  Does anyone know how to get it setup again or is this going to be corrected by Microsoft?
pberg5150's avatar
pberg5150
Copper Contributor
this is the outlook for 365 for my desktop
Hal_Hostetler's avatar
Hal_Hostetler
MVP
Mar 24, 2023

pberg5150 

The checkbox for this in the Desktop app is under File > Options > Mail:

 

  • pberg5150's avatar
    pberg5150
    Copper Contributor
    Mar 24, 2023

    Hal_Hostetler My system doesn't show this option anymore, why would it go away

     

     

    • Hal_Hostetler's avatar
      Hal_Hostetler
      MVP
      Mar 24, 2023

      Interesting. I did some checking and, while I can find a number of posts with the issue, I've yet to find a conclusive fix. I did find one post that offered a registry edit that might work. In this post, the person was looking for a way to turn it off organization wide and found it was controlled by this registry key:

      HKCU\SOFTWARE\Microsoft\Office\16.0\Common\MailSettings

      Set DWORD "InlineTextPrediction" on (1) or off (0)

      I checked my installation and this DWORD is not present, so it would be a default; adding it might force Outlook to show the checkbox. I cannot verify it one way or the other and if you have any reservations about editing the registry, by all means DO NOT! In several of the other posts I found, the setting came back all by itself. The post I reference is here:

      https://www.reddit.com/r/sysadmin/comments/o9pit6/disable_outlook_365_text_predictions_orgwide/

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