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AstridMalden's avatar
AstridMalden
Copper Contributor
Mar 10, 2025

Shared mailbox cannot be pinned to Favorite

When I want to rightclick on the inbox under Shared with me in New Outlook the pane doesn't show up - so I cannot pin it to Favorites. There is simply nothing, just a very short shadow of the pane.
I tried to delete and reinstall the new Outlook app but to no avail. Does anyone have the solution her, I would highly appreciate your help.

Kind regards, Astrid

2 Replies

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  • TannerBlaze's avatar
    TannerBlaze
    Copper Contributor
    Mar 13, 2025

    If you are unable to add a shared mailbox to your Outlook Favorites, you can try the following:
    1. Check permission: Make sure you have “Full Access” permission.
    2. Right-click: Right-click on the shared mailbox in the folder pane to see if there is a “Show in Favorites” option; if there is no such option, it may be a permission or setting issue.
    3. Update Outlook and clear cache: Make sure you are using a version of Outlook that supports this feature and check if it is the latest version.
    Clear cache: Close Outlook and delete the contents of the %localappdata%\Microsoft\Outlook\RoamCache folder (only affects the local cache).
    4. Re-add shared mailboxes: Try removing and re-adding shared mailboxes.
    5. Use Outlook Web (OWA): If you are having problems with the desktop client, try operating through the web version of Outlook.

    • AstridMalden's avatar
      AstridMalden
      Copper Contributor
      Mar 13, 2025

      Hi TannerBlaze,

      Thanks for your reply. Unfortunately this concerns the new Outlook, not the Classic version. 
      My IT provider stated this clearing cache is based on the Classic one.

      Do your have options for the new Outlook? I would be very grateful as it still is not resolved.

      Kind regards, Astrid

Resources

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When I want to rightclick on the inbox under Shared with me in New Outlook the pane doesn't show up - so I cannot pin it to Favorites. There is simply nothing, just a very short shadow of the pane.
I tried to delete and reinstall the new Outlook app but to no avail. Does anyone have the solution her, I would highly appreciate your help.

Kind regards, Astrid

","body@stringLength":"382","rawBody":"

When I want to rightclick on the inbox under Shared with me in New Outlook the pane doesn't show up - so I cannot pin it to Favorites. There is simply nothing, just a very short shadow of the pane.
I tried to delete and reinstall the new Outlook app but to no avail. Does anyone have the solution her, I would highly appreciate your help.

Kind regards, Astrid

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Shared mailbox cannot be pinned to Favorite","moderationData":{"__ref":"ModerationData:moderation_data:4392708"},"body":"

If you are unable to add a shared mailbox to your Outlook Favorites, you can try the following:
1. Check permission: Make sure you have “Full Access” permission.
2. Right-click: Right-click on the shared mailbox in the folder pane to see if there is a “Show in Favorites” option; if there is no such option, it may be a permission or setting issue.
3. Update Outlook and clear cache: Make sure you are using a version of Outlook that supports this feature and check if it is the latest version.
Clear cache: Close Outlook and delete the contents of the %localappdata%\\Microsoft\\Outlook\\RoamCache folder (only affects the local cache).
4. Re-add shared mailboxes: Try removing and re-adding shared mailboxes.
5. Use Outlook Web (OWA): If you are having problems with the desktop client, try operating through the web version of Outlook.

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Hi TannerBlaze,

Thanks for your reply. Unfortunately this concerns the new Outlook, not the Classic version. 
My IT provider stated this clearing cache is based on the Classic one.

Do your have options for the new Outlook? I would be very grateful as it still is not resolved.

Kind regards, Astrid

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