SOLVED

Shared calendar not able to see location suggestions and cannot search from shared calendar

New Contributor

Good afternoon,

 

We're experiencing strange issues with one of the shared calendar (office 365) within the organization.  This is happening on only two users on the domain.  Their current profile running on windows 8.1 works fine and have no issue with the shared calendar.  We are looking to replace their old computer with windows 11 and 10 professional OS and both versions on new Dell OptiPlex 3080 devices are having the same issue on a freshly purchased machine directly with Dell.

 

1 - The location field does not show any suggestion when you start to type in the field.  We have noticed the issue happens when the cursor is positioned at the top instead of the middle when the suggestion work.  This is okay when they enter on their profile calendar.  Only the shared calendar where is it used by multiple users it is happening for two users.  Myself testing on windows 11 from a Dell laptop works okay and the suggestion comes up.

 

2 - searching anything on the shared calendar never return any result.  (indexing is complete and rebuilt to no avail).

 

Nemo_ray_0-1657287732742.png

 

Is there any fixes for the above issue?

 

Many thanks.

2 Replies

@Nemo_ray Also having the same issue. Have you managed to find a solution yet?

best response confirmed by Nemo_ray (New Contributor)
Solution

@akasabine 

 

Yes, i have turned on the below

 

  1. In Outlook, select File >Account Settings >Account Settings.  You will see a list of your email accounts.

  2. Select the Microsoft Exchange account that you use to manage someone else's calendar and choose Change...

  3. Choose More Settings, followed by the Advanced tab.

 

6b9250ba-fa21-4043-9afc-47e10a9d0631.png

 

Then closed outlook and deleted the mail profile Via control panel --> Mail --> Profile and reloaded the user's mailbox (wait abit for the mail to download and issues seems to be working as expected now.