Hi!
Since the two latest updates for Outlook on Android and iOS (versions 4.2413.1 and 4.2414.0 respectively), integration with Purview sensitivity labels has stopped working. There is no icon/button to add a sensitivity label when you create a new email, neither the user gets prompted to apply a label (for policies that require that). Devices are enrolled and managed in Intune.
Is this a bug or did we miss something?
","body@stringLength":"466","rawBody":"Hi!
Since the two latest updates for Outlook on Android and iOS (versions 4.2413.1 and 4.2414.0 respectively), integration with Purview sensitivity labels has stopped working. There is no icon/button to add a sensitivity label when you create a new email, neither the user gets prompted to apply a label (for policies that require that). Devices are enrolled and managed in Intune.
Is this a bug or did we miss something?
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Since the two latest updates for Outlook on Android and iOS (versions 4.2413.1 and 4.2414.0 respectively), integration with Purview sensitivity labels has stopped working. 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me!"},"localOverride":false},"User:user:2424757":{"__typename":"User","id":"user:2424757","uid":2424757,"login":"tommybstring","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-04-16T15:24:49.647-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:2424757"},"ModerationData:moderation_data:4188337":{"__typename":"ModerationData","id":"moderation_data:4188337","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:4188337":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2424757"},"id":"message:4188337","revisionNum":1,"uid":4188337,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OutlookGeneral"},"parent":{"__ref":"ForumTopicMessage:message:4118352"},"conversation":{"__ref":"Conversation:conversation:4118352"},"subject":"Re: Sensitivity labels integration not working after latest update on Android & iOS","moderationData":{"__ref":"ModerationData:moderation_data:4188337"},"body":"Update: https://learn.microsoft.com/en-us/purview/sensitivity-labels-versionsbyodmdm Yeah, it seems to be working now, at least on a couple devices. Weird thing is they are all on version 4.2416.0 or 4.2417.0.
4.2416.0 released somewhere like a week ago and it wasn't working then so the problem appears to not be related to a certain app version.
Not sure what happened.
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Hopefully several tickets might expediate a fix. The instructions that 365 support gave me were as follows:
Kindly raise a ticket with the in-app support for dedicated support.
1. To do so, please click on your profile picture at the top left corner of the page.
2. click on the question mark button at the bottom left.
3. click on contact Outlook mobile support.
4. under \"how can we help\", click on \"other\" at the bottom.
5. on the \"other\" page, click on \"other\" again.
6. describe the issue you are faced with giving details of the Outlook mobile app version and when the sensitivity label feature last worked.
7. submit the request.
Thanks so much adzric
Have raised a ticket now.
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