Forum Discussion
Search in outlook 2016 shared mailbox is not working
Well, this will not work if you have accounts, that have been granted with "full access" to your AD-user, only that you are able to find in the "additional mailbox/account" features within your e-mail account.
If you are using the "full access" permissions, that has to be set on the exchange-server. There, you will not be able to change the "cache mode" for any of the additional mailboxes.
So, for us - this is more than frustrating - having a new Outlook that is causing more issues than before.
Especially using Outlook in an corporate environment, this feature is mostlikely used with management and VIP staff.
Do you guys have any other ideas .. (Microsoft team?)
Your help is highly appreciated.
Microsoft
Is the shared mailbox on premise or are you using O365 shared mailboxes? If its on premise the search scopes would work as explained in this blog topic, https://techcommunity.microsoft.com/t5/Outlook-Global-Customer-Service/Understanding-Search-Scopes-in-Microsoft-Outlook/ba-p/428841.
I was not clear if you are using automapped mailboxes or if you were adding them as additional mailboxes in the profile.
What specifically is the issue?
HartmannM
So the problem is the search scope features.
Even when I am using the browse feature in the search options, I am not able to use it in the shared contacts / mailboxes.
I am highly surprised that this issue is still present and has not been solved yet.
How is your management staff able to find contacts or emails in their directors/CEOs mailbox, if the
search scope has been lacking those features?
Thank you all for your assistance.- ... so refering to:
".....No items will be included from shared or AutoMapped mailboxes, or those added by using the Open these additional mailboxes option."
is a major step back, as this has worked before w/ Outlook 2010. Sadly in the link:
https://techcommunity.microsoft.com/t5/Outlook-Global-Customer-Service/Understanding-Search-Scopes-in-Microsoft-Outlook/ba-p/428841
are no search scope details for Office 2016. So I understand, that there was no change from the O2013. Our issues are on premise.
We are using the automapping feature now in Office 2016, as we did with Office 2010.
Users have been able to search for contacts in the contact tab of the shared mailbox (with full access).-- since our upgrade this does not work as before, the search comes out empty without results.
Also we have users that are using shared contacts in the contact tab.
Users have also been able to search for contacts.-- since the upgrade the search comes out empty without results.
