Forum Discussion

Copper Contributor

Dec 01, 2017

Search in outlook 2016 shared mailbox is not working

Hi , since we are using Outlook 2016 , the search inside shared mailbox is not working. Also users are not able to activate subfolder search on shared mailbox. Is there any solution?

Daniel Byrne

Copper Contributor

Oct 05, 2018

Tried it Vysakhan Kunneparambil-Sukumaran. That does not fix searching in shared mailboxes.

Searching for 'ASIN' from first e-mail in my shared Amazon account inboxNo results

Daniel Byrne

Copper Contributor

Oct 05, 2018

Found a workaround Ernesto Iblon and BrianPitt. Turning off cached mode for shared folders has solved this issue.

Now my users can search shared mailboxes from Outlook 2016.

File tab -> Account Settings -> Double-click the account name -> More Settings -> Advanced tab -> Clear the check mark from download shared folders.

https://social.technet.microsoft.com/Forums/en-US/581f1e61-a479-48e9-813a-5478cca8de99/searching-a-shared-mailbox-in-outlook-2016-behaviour-is-just-weird?forum=Office2016ITPro

ParthibanS1987
Copper Contributor
Mar 29, 2022
Daniel Byrne As it will change to Online mode, the search will work. We can consider it as workaround but not a solution.
Florian WEBER
Copper Contributor
Oct 11, 2018
can confirm this effect
i this Bug worked on?
- David Brown
  Copper Contributor
  Nov 09, 2018
  Was this ever resolved as we have users trying to use shared mailboxs but unable to use search. Switching off cached mode is not really appropriate. This worked in outlook until recently it seems to be cascading from user to user.
  - Ernesto Iblon
    Copper Contributor
    Nov 12, 2018
    Hi David,
    
    Have you tried to map shared mailbox as new mail account? It is working for me.
Ernesto Iblon
Copper Contributor
Oct 07, 2018
Best workaround right now is to map shared mailboxes as new account with separate .ost file, not as additional mailbox inside another .ost.