Sep 20 2021 06:01 AM
We're a small company with 4 users where a shared mailbox is very important for all our work. This includes searching this mailbox to quickly find the right mail(s).
It must be a client issue, because search is working perfectly on the webmail in the shared mailbox.
We have tried everything. Well over 50 threads and guides has been read and followed without any solution (including "Troubleshooting Outlook search issues" of course)
Probably forgot some actions, but from the top of my head these actions have been tried:
In some scenarios, the shared mailbox is added with its name visible (e.g. Support). In others, the email address is shown instead (e.g. support@ourcompany.com). Not sure which should be "correct".
In some scenarios, the search animation just keeps circling forever. Unsure if something is trying to search at all. In other scenarios, the search just returns "No results" or similar. Sometimes a clickable link below ("More on server" i think) doesn't work either.
On one of our computers, the current status is that search results are shown from SENT ITEMS only, regardless of on which mailbox is clicked, or scope chosen for the search.
This whole thing has now taken such time to debug and gather information about to try to solve it, that we are seriously considering switching to a completely different e-mail solution.
Now we have a completely new computer (W10) with latest Outlook Version 2108 (Build 14326.20404). Is there a detailed step-by-step guide to follow to get search working properly in a shared mailbox? Like, every single step and every single option to follow it 100% ? Nothing is done on this except installed office.
Any help greatly appreciated, but I think only a software update fix can properly solve this.