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Goodjob66
Copper Contributor
Oct 23, 2023

Search: Clicking on a 'potential match' doesn't result in the email being displayed

I'm using the Outlook thick client on a Windows 11 laptop which connects to my M365 mailbox.

 

If I perform a search, using the search box in Outlook at the top of the screen, then as a type 'Suggested Searches' and 'Potential Matches' are displayed.

 

If I then subsequently click on a 'Potential Match' the selected item isn't displayed. If I perform the same action in the Outlook Web client then the email that I clicked on from the 'Potential Matches' list is displayed.

 

I have rebuilt my index, but this hasn't fixed the problem.

 

Any ideas on how to resolve this issue?

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I'm using the Outlook thick client on a Windows 11 laptop which connects to my M365 mailbox.

 

If I perform a search, using the search box in Outlook at the top of the screen, then as a type 'Suggested Searches' and 'Potential Matches' are displayed.

 

If I then subsequently click on a 'Potential Match' the selected item isn't displayed. If I perform the same action in the Outlook Web client then the email that I clicked on from the 'Potential Matches' list is displayed.

 

I have rebuilt my index, but this hasn't fixed the problem.

 

Any ideas on how to resolve this issue?

","body@stringLength":"654","rawBody":"

I'm using the Outlook thick client on a Windows 11 laptop which connects to my M365 mailbox.

 

If I perform a search, using the search box in Outlook at the top of the screen, then as a type 'Suggested Searches' and 'Potential Matches' are displayed.

 

If I then subsequently click on a 'Potential Match' the selected item isn't displayed. If I perform the same action in the Outlook Web client then the email that I clicked on from the 'Potential Matches' list is displayed.

 

I have rebuilt my index, but this hasn't fixed the problem.

 

Any ideas on how to resolve this issue?

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