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Carly2102's avatar
Carly2102
Copper Contributor
Oct 05, 2020

'Save Sent Item to' function not working in shared mailbox

Hi there When sending emails from a shared mailbox, we use the option to 'Save Sent Item to' and select a folder (which is within the shared mailbox). Once we hit Send, the email is not making it to...
SaschaSeipp's avatar
SaschaSeipp
Brass Contributor
Oct 12, 2020

Carly2102: I think there will be problems if you have the mailbox auto-mapped and also add it as its own account. As far as I know, the only way to remove the automapping is to remove the full access permissions and then set them again without automapping. I do not know how to do that with the web GUI, but this would be the PowerShell approach:

Remove-MailboxPermission -Identity $smb -User $accessuser -AccessRights FullAccess
Add-MailboxPermission -Identity $smb -User $accessuser -AccessRights FullAccess -InheritanceType All -AutoMapping $false

My experience comes from users trying to add a mailbox manually as a shared folder in addition to automapping. I have no experience with automapping and adding as another account, I just assume it could lead to the same issues. So just give it a try. 🙂 

Carly2102's avatar
Carly2102
Copper Contributor
Oct 12, 2020

SaschaSeippThank you so much, I'm going to try this today! 

  • Carly2102's avatar
    Carly2102
    Copper Contributor
    Jan 12, 2021

    cliqhx After many conversations with Microsoft - each tech support giving me different answers, I found out the Save Sent Items To functionality does not work for a Shared Mailbox at all. It must be a licensed account. So you actually have to convert the Shared Mailbox to a licensed (paid) account and then ADD members under Mailbox Permissions in your MS Office 365 Admin Centre. (see my attachment).

     

    This process isn't perfect. I am still testing it on my end before I implement to my team. I spent a lot of phone time with Microsoft to make it happen, yet I'm still not 100% convinced it's a smooth process.

  • cliqhx's avatar
    cliqhx
    Copper Contributor
    Jan 12, 2021

    Carly2102 We are expiriencing the same issue. I also have a shared-mailbox in my Outlook and can't use the "Save Sent item to" function. I tried the same things as mentioned in this post and nothing changed.  Is Microsoft working on this bug to be fixed in an update?

  • Carly2102's avatar
    Carly2102
    Copper Contributor
    Dec 14, 2020

    Carly2102 Update on this query... The Save Sent Item to functionality does not work for shared mailboxes. Only for Regular Mailboxes. I converted the shared mailbox to a Regular Mailbox and bought a licence for it, but the functionality still does not work.

    I believe the Save Sent Item to only works for your primary email address account. Is there a workaround?

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