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C_the_S's avatar
C_the_S
Bronze Contributor
Oct 30, 2018

Room Calendar Not Syncing

I'm using Outlook 2016 Semi Annual Targeted Release. I've created a calendar appointment in a room. The room has accepted the appointment and I can see it in the Free/Busy info if I look in Scheduli...
C_the_S's avatar
C_the_S
Bronze Contributor

I've talked to a couple others that are having similar updating issues with calendars and not just room calendars but opened user calendars as well.

So I guess the question remains, is there way to increase the sync rate (or manually sync) an opened calendar so one doesn't have to wait 3 or more hours for it to auto-update?

VasilMichev's avatar
VasilMichev
MVP
Nov 01, 2018

This is definitely not working as expected, and if you can reliably reproduce it you should open a support case. I'm not aware of any option to configure the sync interval, it should happen ASAP as far as I'm aware. Julia Foran might be able to share more info.

  • C_the_S's avatar
    C_the_S
    Bronze Contributor
    Nov 01, 2018

    Thanks for the info and I'll open a ticket Monday.

    But for anyone encountering the same issue and for @Julia Foran here's what I've done.

    1. I removed my Outlook Profile and completely emptied my \AppData\Local\Microsoft\Outlook folder of files
    2. I opened Outlook Desktop and re-setup my account.
    3. I opened a Room calendar and added a meeting for it at :07. and received an Accept reply. The meeting showed up on my own and the Room's calendar almost instantly.
    4. I then added another item to the same Room at :09 and received an Accept reply. The meeting showed up on my calendar but not the Room's in Outlook Desktop.
    5. I verified in OWA and both meetings show up in mine and the Room's calendar.
    6. The meeting didn't show up in the Room's calendar in Outlook desktop until :18, so almost 9 minutes later.

    When doing similar steps (by myself and other users) that time in step 6 can go up to 3 hours before the item shows up in the calendar in Outlook desktop.

    • Julia Foran's avatar
      Julia Foran
      Icon for Microsoft rankMicrosoft
      Nov 01, 2018

      Hi Cary,

       

      Opening a case sounds like the best approach. If it's showing up in free/busy, then the service has updated the calendar.

       

      The windows client currently has its own logic for when to sync shared calendars. We are actively working on upgrading the client so that it can use the new shared calendar model (described here), and when that is released, the calendars would be always in sync with the service.

       

      Sorry I couldn't be more help.

      --Julia

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