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C_the_S's avatar
C_the_S
Bronze Contributor
Oct 30, 2018

Room Calendar Not Syncing

I'm using Outlook 2016 Semi Annual Targeted Release. I've created a calendar appointment in a room. The room has accepted the appointment and I can see it in the Free/Busy info if I look in Scheduli...
VasilMichev's avatar
VasilMichev
MVP
Oct 30, 2018

The fastest way probably is to remove the room calendar and re-add it. Simply deselecting it does nothing in terms of sync.

 

If you are having other similar issues, it might be a case of corrupted cache file.

  • C_the_S's avatar
    C_the_S
    Bronze Contributor
    Oct 30, 2018

    I had removed and re-added the Room calendar to no affect.

    As I updated my original post, it ended up taking 3 1/2 hours for the Room calendar to update. Is there any way to have that not be so long?

  • C_the_S's avatar
    C_the_S
    Bronze Contributor
    Nov 01, 2018

    I've talked to a couple others that are having similar updating issues with calendars and not just room calendars but opened user calendars as well.

    So I guess the question remains, is there way to increase the sync rate (or manually sync) an opened calendar so one doesn't have to wait 3 or more hours for it to auto-update?

    • VasilMichev's avatar
      VasilMichev
      MVP
      Nov 01, 2018

      This is definitely not working as expected, and if you can reliably reproduce it you should open a support case. I'm not aware of any option to configure the sync interval, it should happen ASAP as far as I'm aware. Julia Foran might be able to share more info.

      • C_the_S's avatar
        C_the_S
        Bronze Contributor
        Nov 01, 2018

        Thanks for the info and I'll open a ticket Monday.

        But for anyone encountering the same issue and for @Julia Foran here's what I've done.

        1. I removed my Outlook Profile and completely emptied my \AppData\Local\Microsoft\Outlook folder of files
        2. I opened Outlook Desktop and re-setup my account.
        3. I opened a Room calendar and added a meeting for it at :07. and received an Accept reply. The meeting showed up on my own and the Room's calendar almost instantly.
        4. I then added another item to the same Room at :09 and received an Accept reply. The meeting showed up on my calendar but not the Room's in Outlook Desktop.
        5. I verified in OWA and both meetings show up in mine and the Room's calendar.
        6. The meeting didn't show up in the Room's calendar in Outlook desktop until :18, so almost 9 minutes later.

        When doing similar steps (by myself and other users) that time in step 6 can go up to 3 hours before the item shows up in the calendar in Outlook desktop.

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