Jan 28 2019 01:10 PM
Jan 28 2019 01:10 PM
Alright. So I am posting this here because this is a very specific issue to the Outlook Mobile application and when it is managed by Intune. I am hoping to see whether this is an issue with a specific model of phone or whether this across all Android phones. (NOTE: I have been able to replicate this issue as many times as I need to.)
So I have been dealing with the above error in my title for quite some time now and I finally had enough and decided to go ahead and figure out what in the world is going on. After about 30 minutes of troubleshooting, I think I finally figured out what is causing me to get this error. So below are all of the test scenarios of the steps that I performed. (NOTE: I am using a Samsung Galaxy S8+ and using Knox with Intune.)
So what this is telling me is that whenever I go and close the Outlook App through my recent apps screen, it breaks the new blank email functionality. However, I will note that I also tested the creation of a new contact as well as a new event and both of those worked perfectly fine.
So I was hoping that I could enlist the help of some of the other users on here and helping me to determine whether this is an issue with the Android or possibly something more specific to my phone make/model, or even as deep as my OS or software (i.e. Knox). So if you are experiencing this issue or you can go through the steps that I stated above and you are able to replicate the problem (and remember that your Outlook needs to be managed by Intune as this issue doesn't happen outside of Intune managed Outlook app), please help me out here. You can do so by responding in the following format.
Thanks again to anyone who can help. Would be ever so grateful for any and all help and insight. :)
May 08 2019 06:14 AM
Hey, I have the same issue and can replicate each of those scenarios.
Samsung Galaxy S9, Android V9
May 08 2019 11:41 AM
May 09 2019 06:56 AM
May 10 2019 07:35 AM
May 10 2019 07:43 AM
@Ryan_Wakefield I suspect that you are correct and this is probably limited to Samsung devices running Android. If this was impacting iPhone's and a wide array of Android devices I would have tons of tickets coming my way complaining that the user can't create emails on their mobile device. We have forced everyone over to use Outlook for IOS/Android specifically so we could implement App Protection Policies with Intune. Also so far in this thread it seems limited to Samsung phones so far. I'm definitely interested in hearing if anyone is having this issue that doesn't have a Samsung phone.
May 20 2019 03:48 AM
I had the same issues with android users - but not with all.
The difference on my users: some had onprem mailboxes/users, and some were online.
The issue only happened with onprem users!
This is a common issue with intune app protection policies, they dont work with onprem mailboxes/users.
Hope to help you with that
Mar 14 2022 11:52 AM
Sep 12 2022 10:00 AM
@Giokaiopayou are mixing things up.
Windows is Windows and Android is Android, and never the twain shall meet
Dec 05 2023 04:16 PM
@Rlwakefield I had the same error message but a different scenario. For me it was opening hyperlinks embedded in email on a Samsung phone.
The fix was to set the default browser on Android and in Outlook.
In Samsung settings search for Browser and then select Internet under Apps and App info search result. Under defaults select the browser to be the default. For me it is Chrome.
In Outlook select your profile picture and then the cog wheel for the Settings menu. Scroll down to Open links in, then select Default browser.
Force close Outlook and reopen it again. Test a hyperlink in an email.
Dec 05 2023 06:11 PM
@Paul996 they are two different things
Anyway, I gave up on it long ago. Microsoft recommended to use gmail instead of Outlook Live mail. I decided to use outlook Lite android app from Microsoft India branch instead.