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zoharavn's avatar
zoharavn
Copper Contributor
Jul 03, 2019

Problem sending PDF

When i try to submit a PDF file, you must re-enter your account's login information every time.

I have Office 365, Windows 10 PRO

  • Ash365's avatar
    Ash365
    Brass Contributor
    Jul 03, 2019

    zoharavn 

     

    Looks like the prompt is coming from Adobe Acrobat and not from Outlook. See if you can launch Adobe Acrobat and sign-in to it. Then try to attach a PDF and send it out via Outlook. 

     

    Let me know if that works. 

     

    -Ash 

    • zoharavn's avatar
      zoharavn
      Copper Contributor
      Jul 04, 2019
      Hello …
      Problem when trying to send directly from PDF.
      If I open Outlook and click Attach File, there is no problem.
      But, if I set up the Windows 10 built-in mail program by default and try to send
      through the Acrobat Reader, there's no problem.
      The problem exists only when Outlook is set to defaultI removed the Adobe and installed FOXIT READER and the problem remained.
      • Ash365's avatar
        Ash365
        Brass Contributor
        Jul 19, 2019

        zoharavn 

         

        I would contact FOXIT support regarding that issue, there could a glitch/issue with the app itself. 

         

        As a troubleshooting step, please uninstall and re-install the FOXIT s/w and do the same for Office. 

        Also see if you can replicate this on a different machine.

         

        Thanks,

        Ash 

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