problem new outlook

Copper Contributor

Hello, I have a problem with the new outlook on mac.

Almost every day some of my emails no longer sync.

the email address is green in the control panel but I no longer receive emails

1 Reply


If you are encountering synchronization issues with the new Outlook for Mac where some of your emails are not syncing, you can try the following steps to troubleshoot and resolve the problem:

  1. Check Internet Connection: Ensure that your Mac is connected to the internet and that the connection is stable. Poor or intermittent internet connectivity can disrupt email synchronization.
  2. Restart Outlook: Sometimes, simply restarting the Outlook application can resolve syncing issues. Close Outlook completely and then reopen it.
  3. Update Outlook: Make sure you are using the latest version of Outlook for Mac. Outdated software can have compatibility issues. Check for updates by going to "Help" > "Check for Updates" within Outlook.
  4. Verify Account Settings: Double-check the account settings for the email account that is experiencing synchronization problems. Ensure that the incoming and outgoing server settings are correctly configured. You may need to remove and re-add the problematic account.
  5. Check for Large Emails: Large emails or emails with large attachments can take longer to sync. If you have emails with large attachments, consider moving them to a different folder or checking if they are causing delays in syncing.
  6. Check Sync Settings: In Outlook's preferences, review your email sync settings. You can adjust settings for how often Outlook syncs with the server. You may want to set it to sync more frequently if you require real-time updates.
  7. Clear Cache: Cached data can sometimes become corrupted and affect synchronization. You can try clearing the cache in Outlook by going to "Outlook" > "Preferences" > "Accounts" > select the account > "Advanced" > "Empty Cache."
  8. Rebuild Database: If the issue persists, you can try rebuilding the Outlook database. To do this, close Outlook and then hold down the Option key while opening the application. Choose "Database Utility" and follow the prompts to rebuild the database.
  9. Create a New Profile: If none of the above steps work, you can create a new Outlook profile and add your email accounts to it. This can sometimes resolve persistent synchronization problems. Be sure to back up important emails before creating a new profile.

Remember to back up your emails and important data regularly to avoid data loss when performing troubleshooting steps that involve modifying your email configuration or database.

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Hope this will help you.

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