Forum Discussion
OWA Rules not working automatically
I am an independent advisor investigating this inquiry.
I recommend removing the brackets [ ] around the word Success then try it.
Let me know if this works by giving me a thumbs up or mark it as the best response.
Have a good day.
/Teresa
#traccreations4e
- CapibaraChrisJul 12, 2022Copper Contributor
Hi Teresa_Cyrus,
Thank you for your reply and suggestion.We removed the brackets around the word "Success".
But it seems that it doesn't have any effect, the emails are not moving to the selected folder.
The rule does work when activated manually.
Kind regards,
Christiaan- Teresa_CyrusJul 12, 2022MVP
I investigated this issue a little further. It appears that you are not alone. However, I found this article, Add rules to a shared mailbox (microsoft.com). Truly, I believe you have already followed these instructions but let's eliminate them.
If the problem continues, contact the MS Support team. This way, the issue is reported and potentially escalated to be fixed. Keep me in the loop.
Thank you.
T