Forum Discussion

CapibaraChris's avatar
CapibaraChris
Copper Contributor
Jul 07, 2022

OWA Rules not working automatically

Dear Community, We are having issues with the a rule of an OWA shared mailbox. We created the following rule: 1. Mail from => "email address removed for privacy reasons" 2. AND Subject includ...
Teresa_Cyrus's avatar
Teresa_Cyrus
MVP
Jul 10, 2022

CapibaraChris 

 

I am an independent advisor investigating this inquiry.

 

I recommend removing the brackets [ ] around the word Success then try it.

 

Let me know if this works by giving me a thumbs up or mark it as the best response.

 

Have a good day.

 

/Teresa

#traccreations4e

  • CapibaraChris's avatar
    CapibaraChris
    Copper Contributor
    Jul 12, 2022

    Hi Teresa_Cyrus,


    Thank you for your reply and suggestion.

    We removed the brackets around the word "Success".

     

     

    But it seems that it doesn't have any effect, the emails are not moving to the selected folder.

     

    The rule does work when activated manually.

     Kind regards,

    Christiaan

     

     

    • Teresa_Cyrus's avatar
      Teresa_Cyrus
      MVP
      Jul 12, 2022

      CapibaraChris 

       

      I investigated this issue a little further. It appears that you are not alone.  However, I found this article, Add rules to a shared mailbox (microsoft.com).  Truly, I believe you have already followed these instructions but let's eliminate them.

      If the problem continues, contact the MS Support team.  This way, the issue is reported and potentially escalated to be fixed.  Keep me in the loop.  

      Thank you. 
      T

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