SOLVED

Outlook won't start

Copper Contributor

"Cannot start outlook. Cannot open the outlook window. The set of folders cannot be opened.  An unexpected error has occurred"

 

I followed all the steps so far in the help section.  Will open on the 3rd attempt if you click yes to "do you need help"..  then cannot open a help ticket.. 

 

ffs..

 

Help please?

 

5 Replies
Downloaded from Office 365 on PC Windows 10..
best response confirmed by Martin_Hughes (Copper Contributor)
Solution
IMHO, those errors point to a corrupt PST. Try turning off cache mode, or delete your mail profile and create a new one

@mmorganMIT IMHO you are a bleedin' legend! Profile it was. New profile fixed it.  Thanks so very much!

I have the exact same problem, but I'm unsure how to get into my profile if I can't open outlook.

@Martin_Hughes I was facing the same error. After trying everything, this finally worked: https://youtu.be/BUFHhDMFi7E

If you cannot open your Outlook 2016, Outlook 2019 or Outlook 365 on your Windows 10 or 11 computer and keep seeing the "Cannot start Microsoft Outlook" error problem, this video will help you fix it. This video will show you how to fix the "Cannot start Microsoft Outlook. Cannot open the Outlook
1 best response

Accepted Solutions
best response confirmed by Martin_Hughes (Copper Contributor)
Solution
IMHO, those errors point to a corrupt PST. Try turning off cache mode, or delete your mail profile and create a new one

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