Outlook search is not working

Copper Contributor

Unable search an emails in the inbox of outlook mail, please help .

1 Reply


If Outlook search is not working, there could be several reasons for this issue. Here are some troubleshooting steps you can try to fix the problem:

  1. Check Indexing Status: Make sure that Outlook is indexing your mailbox. To check the indexing status, go to File > Options > Search, and click on "Indexing Options." In the Indexing Options window, verify that Microsoft Outlook is listed and has the "Indexing in progress" status. If it's not indexing, click on "Modify" and select the mailbox to include it in the index.
  2. Rebuild Index: If the indexing status is stuck or not working correctly, you can try rebuilding the search index. Go back to the Indexing Options window, click on "Advanced," and then click on "Rebuild" under Troubleshooting. This will rebuild the search index, which may fix the issue.
  3. Check Search Options: In Outlook, go to File > Options > Search, and check the Search Options. Ensure that the folders you want to search in are selected. Also, make sure the "Include results only from" option is set correctly.
  4. Reset Outlook Cache: Sometimes, issues with search can be related to the Outlook cache. Close Outlook, go to the following folder location:
    • For Outlook 2016/2019/Office 365: C:\Users<username>\AppData\Local\Microsoft\Outlook
    • For Outlook 2013: C:\Users<username>\AppData\Local\Microsoft\Outlook Delete all .ost files in this folder (don't worry, they will be recreated when you reopen Outlook). Then, reopen Outlook and let it resynchronize your mailbox.
  5. Repair Office Installation: If the issue persists, you can try repairing your Office installation. Go to Control Panel > Programs and Features, find Microsoft Office in the list, and click on "Change." Then, choose the "Repair" option to repair your Office installation.
  6. Check for Updates: Make sure that Outlook is up to date with the latest updates and patches. Go to File > Office Account > Update Options, and select "Update Now" to check for updates.
  7. Create a New Outlook Profile: If none of the above solutions work, you can try creating a new Outlook profile and see if the search works in the new profile.

If the issue still persists after trying these steps, it might be helpful to contact your IT support for further assistance. They can help you diagnose and resolve any deeper issues with Outlook search. The text and the steps are the result of various AI's put together.


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Hope this will help you.