Forum Discussion
Outlook Rules and multiple copies of sent emails
2) you cannot
3) I don't know
2. I'm amazed that Outlook does not have a Rule for such a straightforward and, I would have thought, popular requirement -- my wife uses Outlook, but maybe I should get her to move to Thunderbird, which does not have any of these problems.
3. As for 1. above.
- Hi LindsayGraham, any comments?
- Hi LindsayGraham,
thanks for your info.
1) You forget to say initially that she uses Gmail. As a rule people use MS email client to work with MS email service.
2) Your "second method starts from a template" is a rule that handles ingoing messages - not the sent ones. And I cannot imagine how it can help in your situation. Can this rule _move a sent message_? No, sir!
3) See 1) - Your answers to the 3 questions in my first email in this thread were:
1) I don't know
2) you cannot
3) I don't know
I was disappointed with (and did not really believe) your answers, and I can now say that the correct answers are:
1. Because my wife was using gmail -- see https://www.msoutlook.info/question/prevent-duplicate-sent-items-gmail -- the problem has now been resolved.
2. Wrong, you can -- just use the template method instead of the blank rule method as in my last post above -- I'm amazed that a Valued Contributor with 805 posts did not know that!
3. Because of the different ways in which the 2 copies were generated -- see the link in item 1. above.
And I've NEVER had this problem in Thunderbird! My apologies for not replying earlier. I've played around with Outlook Email Rules and have now used 2 methods that should achieve almost the same result.
The first (used for Gmail) starts with a blank rule and this is the result:With that rule (as reported previously), there is no option to move a message, only to copy it. And I end up with 2 copies (of different sizes) in the Sent folder and 1 in the Inbox.
The second method starts from a template and this is the result:
With this rule, there is an option to move the message, but the rule does not seem to work at all. What is wrong with the rule as shown? Alternatively, how do I get the first rule to work properly?
And, finally, why do you think using Thunderbird with Microsoft 365 is a bad idea? It has worked seamlessly for me for years -- certainly without the never-ending list of problems that my wife has using Outlook.
- 1) I'm sure too, especially if you provide a screenshot of the rule
2) Using Thunderbird with Office 365 is a bad idea IMHO
3) As for 1. above.