Outlook prompting for IMAP password

Hi RebeccaS50,

There are a few things you can try to fix the issue of Outlook prompting for your IMAP password and emails not updating on both your phone and laptop:

1. Make sure that you have entered your username and password correctly.
2. Check if your email provider requires you to use an app password instead of your regular password.
3. Make sure that your Outlook is up-to-date and if not, update it.
4. Try delteing and creating a new profile in Outlook.
Create an Outlook profile - Microsoft Support
6. If you are using Outlook, try unchecking the box next to the option “Always prompt for login credentials” under the Security tab.

- Choose File / Account Settings / Account Settings
- Click the Change button.
- Click the More Settings button. Select the Security tab.
- Deselect the "Always prompt for logon credentials" check box.

7. Remove stored credentials in Credential Manager. Open the Control Panel, click Credential Manager, find the credential sets that Outlook in the name, expand the set and click on "Remove from Vault".

8. Set up MFA for Office 365. If your admin has enabled multi-factor authentication for your account, we recommend to use it. Or use the app password in Outlook. For details, please refer to this article: https://support.office.com/en-us/article/set-up-2-step-verification-for-office-365-ace1d096-61e5-449b-a875-58eb3d74de14

Check also the links regarding your issue:
https://answers.microsoft.com/en-us/outlook_com...
https://support.microsoft.com/en-us/office/how-...