Forum Discussion
Outlook Password prompt disappears quickly
Good morning everyone, Over the past several months we've been experencing a very random issue where Outlook loses users credentials, and then when loading Outlook it prompts for the password, bu...
Ash365 I was able to resolve this issue by adding the following registry keys
Credit to this article also
https://superuser.com/questions/1349327/outlook-needs-password-but-dialog-box-disappears
- HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity, create a DWORD value named EnableADAL and set it to zero.
- Under the same registry key, create a DWORD value named DisableADALatopWAMOverride and set it to 1
There is a known outage from Microsoft which is still in effect..
User Impact: Users may be unable to connect to the Exchange Online service when using the Outlook client.
It started 7/31 - present. The workaround is to use Office online. We have few users report this issue as well.
Are you in a Hybrid setup or Office 365 Exchange online setup?
