Forum Discussion

wrighta16's avatar
wrighta16
Brass Contributor
May 05, 2023

Outlook on Mac - Shared mailbox becomes no longer available.

I recently needed to wipe M365 from my Macbook and setup from scratch. On setting up Outlook, realised they had implemented the ability to add shared mailboxes, just thru the main logged in user, vi...
daniellebatt's avatar
daniellebatt
Copper Contributor
Jun 01, 2023

wrighta16 

 

Hey Alan,

 

I'm having all the same issues as you. I find it confusing how it works for x amount of time (usually around 10 minutes for me) once I've readded the shared mailbox and then it goes back to showing the error message. It's hugely frustrating for me as I have over 10 shared mailboxes for work and having to use the web version currently.

 

Any tips / resolutions would be appreciated 🙂 

 

Thanks

wrighta16's avatar
wrighta16
Brass Contributor
Jun 02, 2023

Hi daniellebatt 

 

I already posted about how I worked around the issue. See above. 

Basically, don't use the flawed add shared mailbox option but use the add account and use the shared mailbox login credentials. I have a mix of both with the majority of shared mailboxes working as added shared mailboxes but just one that keeps dropping off. 

So it's the combination of that option and the particular mailbox...

 

Hope it works for you...

  • Joostvanriel's avatar
    Joostvanriel
    Copper Contributor
    Jun 02, 2023

    wrighta16 I am using it now like adding the account with credentials. But now all coworkers have to this also. It was so simple by using the add mailbox. And it is sad Microsoft doesn't reply or fixing the issue at the moment.

    Its also so weird that some shared boxes work like a charm and others don't.

     

    Hope it will be fixed sone