Forum Discussion

Rafael Rosa's avatar
Rafael Rosa
Copper Contributor
Apr 10, 2018

Outlook/Office 365 loads wrong display name on To: field.

Hi Community,   This is an annoying problem that has been happening where I work. It's not critical, but would be good to be able to fix it.   We use Office 365 and have Outlook installed on all ...
Jonathan Lane's avatar
Jonathan Lane
Copper Contributor
Apr 13, 2018

Following this thread. We are having the exact same issues at my company. I am new to the IT dept and we are trying to figure out a fix to no avail. 

Jonathan Stone's avatar
Jonathan Stone
Copper Contributor
Apr 13, 2018

Things I've tried: 

- Checking that the settings are right in the admin portal. 

- Click the x beside the remembered name in the TO: field.

- Shut down Outlook, remove the autocomplete files completely, restart Outlook. 

 

As a test I left the existing Outlook profile in place, and through Control Panel | Mail created a separate profile called Temp which I configured with the same settings as the original user. When I open this profile, the changed user's name appears correct all the time. 

 

So from my experience it is an issue with the local profile, not with the settings in the admin portal. New profiles do not have the problem. But something in the "memory" of the old profile has hard coded the old name to correspond with that email address. 

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