outlook.live.com on a Mac

Copper Contributor

Since yesterday, I can receive e-mails, but cannot send, delete, or move e-mails. 

1 Reply


You can try the following troubleshooting steps:

  1. Clear browser cache: Start by clearing the cache and cookies of your web browser. This can help resolve any temporary issues that might be causing the problem. Go to the browser's settings or preferences, find the option to clear browsing data, and select cache and cookies.
  2. Disable browser extensions: Some browser extensions or add-ons may interfere with the functionality of Outlook.live.com. Disable any extensions you have installed and then try using Outlook again to see if the issue persists.
  3. Try a different browser: If the problem continues, try accessing Outlook.live.com using a different web browser. For example, if you are using Safari, try using Chrome or Firefox to see if the issue is specific to your browser.
  4. Update your browser: Ensure that your web browser is up to date with the latest version. Outdated browsers can sometimes have compatibility issues with web applications like Outlook.live.com.
  5. Check your internet connection: Make sure you have a stable internet connection. If you are using a Wi-Fi network, try switching to a wired connection or connect to a different network to see if that resolves the issue.
  6. Disable antivirus or firewall: Temporary disable your antivirus software or firewall and check if the issue persists. Sometimes, security software can interfere with the functionality of web applications.
  7. Check Outlook service status: Visit the Microsoft 365 Service Status page (https://status.office365.com/) to see if there are any known issues with Outlook.live.com. If there are reported service disruptions, it's possible that the problem is on Microsoft's end, and you'll need to wait until it's resolved.

Text and steps would be created with the help of AI.

Hope it helps you.