Outlook for mac not syncing Gmail inbox

New Contributor

Hi All,

We have a user who started travelling last week and their outlook is not syncing their gmail inbox anymore. 

 

Every other sub folder under inbox is synced as well as sent items deleted etc

 

Tried to send an email to test if the imap sync is working correctly, the email sent and displayed in sent items.

 

User is running Ventura macOS and latest build of outlook updated 18 dec 22.

 

Checked gmail settings and imap is turned on 

 

Reset views in outlook...nothing seems to fix this issue

 

thoughts?

0 Replies