Forum Discussion
Outlook for Mac 2019 - Search not working :-(
anneu620 I tried that and it unfortunately did not end up working for me. This was the step I took prior to formatting my MacBook Pro 2019 hard drive, re-installing a fresh version of 10.14.6 Mojave and then re-installing version 16.27 of Office for Mac 2019.
In the interim between posting my original message and today, a small number of messages seem to have indexed, but it represents only a fraction of my Outlook database.
Working again! OK. So sometime before the 10.14.6 update I noticed that one of my users who wasn't working was partially working. A find of my e-mails within their profile would only find e-mails from the past couple of weeks but not from the past 3-4 years.
Today I ran the Office update (16.28). Before the update I preformed a search and only got results back to 7/31/19. I turned off indexing by Adding the Main Profile to the Privacy tab in spotlight. I verified that in fact it was off. I didn't find any messages. After running the update I turned indexing back on by removing the Main Profile folder from the privacy tab in Spotlight. Within 60 seconds I preformed a search and found messages all the way back to 2016.
This was not fixed by Apple in 10.14.6. I'm afraid I don't know exactly what fixed it but it is now working. I have another user to test and will see if I can nail down exactly what gets it working.
Run2win How do you add your main profile to the privacy tab in spotlight. Are you on a Mac? Spotlight seems to offer only a search option. I don't understand any of this. I'm still on 10.14.5. Should I update? It's infuriating that Microsoft offer services that don't work and then don't offer any support. I'm seriously considering other options.
