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Grace_LutheranC's avatar
Grace_LutheranC
Copper Contributor
Aug 15, 2024

Outlook emails to Gmail recipients: Get 421-4.7.28 temporary rate limit failure every other mailing

Hello. I am the volunteer IT director for my church. We send out periodic emails to our congregation with announcements from Microsoft 365 Business (Outlook), in which we have set up an email address for our Bluehost domain name. When we do this, there are generally 160 recipients sent bcc, and about 56 of those are Gmail email addresses. When I took over in February, all email sent to Gmail was being blocked because DKIM and DMARC had not been set up on our domain, which I addressed (SPF was already set up). After that was done, the next mailing like this went out fine. Then, about two weeks later, we started getting this error on all mailing like this with for the Gmail recipients: 421-4.7.28 Gmail has detected an unusual rate of mail originating from your SPF 421-4.7.28 domain [<domain name>.com 35]. To protect our users from 421-4.7.28 spam, mail sent from your domain has been temporarily rate limited. After a few weeks passed, another mailing was received without incident to our Gmail recipients. However, the very next one resulted in the error message above again. I have used every checker I can think of (Mxtoolbox, aboutmy.email, and Gmail Postmaster Tools), and they all see no issues with SPF, DKIM, or DMARC. The only thing left I can think of is that even through we in no way send 5,000 emails a day (none of our emails are marketing emails in any way), Gmail seems to be placing the bulk sender rules on us. If this is the case, I have been able to put an in-body unsubscribe link in our emails, but I don't know if the one-click unsubscribe requirement can be accomplished in Microsoft 365 Business. Just looking to see if anyone else has had a similar situation, and knows of a way to resolve this. Also curious if anyone had any information about the one click unsubscribe availability in Outlook outbound emails. Thanks in advance!

3 Replies

  • gregschmidt's avatar
    gregschmidt
    Copper Contributor
    I've started seeing something similar the past couple of months. Mailing list around 120 individuals, about half are GMail addresses. Has worked fine emailing them for years, just lately it's started doing this. If I split the list in half and send the email twice, it works fine. So it's not a volume issue.

    Self-run mail server, hosting email for about 15-20 domains, IP address has not changed in a long time, and I have had SPF, DKIM and DMARC set up on this domain for years. My server's email reputation is consistently good, with extremely minimal bounces and complaints relative to the volume of emails sent (which are all opt-in, and CASL compliant). In short, I run a pretty tight ship.

    Super annoying when I send out something time-sensitive and half the list doesn't get it.
    • Samd1925's avatar
      Samd1925
      Copper Contributor

      gregschmidt 

       

      Same issue here, I received this for just 21 bcc'd Gmail recipients! Which I have been doing for years as its to a social club. 

       

      Remote server returned '550 5.4.300 Message expired -> 421 4.7.28 Gmail has detected an unusual rate of mail originating from your DKIM;domain [MYDOMAIN.onmicrosoft.com 36]. To protect our users;from spam, mail sent from your domain has been temporarily rate;limited. 

       

       

      • Ben12345's avatar
        Ben12345
        Copper Contributor

        I'm in the same situation as you and have your exact issue. Did you get any resolution?

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Hello. I am the volunteer IT director for my church. We send out periodic emails to our congregation with announcements from Microsoft 365 Business (Outlook), in which we have set up an email address for our Bluehost domain name. When we do this, there are generally 160 recipients sent bcc, and about 56 of those are Gmail email addresses. When I took over in February, all email sent to Gmail was being blocked because DKIM and DMARC had not been set up on our domain, which I addressed (SPF was already set up). After that was done, the next mailing like this went out fine. Then, about two weeks later, we started getting this error on all mailing like this with for the Gmail recipients: 421-4.7.28 Gmail has detected an unusual rate of mail originating from your SPF 421-4.7.28 domain [<domain name>.com 35]. To protect our users from 421-4.7.28 spam, mail sent from your domain has been temporarily rate limited. After a few weeks passed, another mailing was received without incident to our Gmail recipients. However, the very next one resulted in the error message above again. I have used every checker I can think of (Mxtoolbox, aboutmy.email, and Gmail Postmaster Tools), and they all see no issues with SPF, DKIM, or DMARC. The only thing left I can think of is that even through we in no way send 5,000 emails a day (none of our emails are marketing emails in any way), Gmail seems to be placing the bulk sender rules on us. If this is the case, I have been able to put an in-body unsubscribe link in our emails, but I don't know if the one-click unsubscribe requirement can be accomplished in Microsoft 365 Business. Just looking to see if anyone else has had a similar situation, and knows of a way to resolve this. Also curious if anyone had any information about the one click unsubscribe availability in Outlook outbound emails. Thanks in advance!

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Hello. I am the volunteer IT director for my church. We send out periodic emails to our congregation with announcements from Microsoft 365 Business (Outlook), in which we have set up an email address for our Bluehost domain name. When we do this, there are generally 160 recipients sent bcc, and about 56 of those are Gmail email addresses. When I took over in February, all email sent to Gmail was being blocked because DKIM and DMARC had not been set up on our domain, which I addressed (SPF was already set up). After that was done, the next mailing like this went out fine. Then, about two weeks later, we started getting this error on all mailing like this with for the Gmail recipients: 421-4.7.28 Gmail has detected an unusual rate of mail originating from your SPF 421-4.7.28 domain [<domain name>.com 35]. To protect our users from 421-4.7.28 spam, mail sent from your domain has been temporarily rate limited. After a few weeks passed, another mailing was received without incident to our Gmail recipients. However, the very next one resulted in the error message above again. I have used every checker I can think of (Mxtoolbox, aboutmy.email, and Gmail Postmaster Tools), and they all see no issues with SPF, DKIM, or DMARC. The only thing left I can think of is that even through we in no way send 5,000 emails a day (none of our emails are marketing emails in any way), Gmail seems to be placing the bulk sender rules on us. If this is the case, I have been able to put an in-body unsubscribe link in our emails, but I don't know if the one-click unsubscribe requirement can be accomplished in Microsoft 365 Business. Just looking to see if anyone else has had a similar situation, and knows of a way to resolve this. Also curious if anyone had any information about the one click unsubscribe availability in Outlook outbound emails. Thanks in advance!

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Outlook emails to Gmail recipients: Get 421-4.7.28 temporary rate limit failure every other mailing","moderationData":{"__ref":"ModerationData:moderation_data:4221229"},"body":"I've started seeing something similar the past couple of months. Mailing list around 120 individuals, about half are GMail addresses. Has worked fine emailing them for years, just lately it's started doing this. If I split the list in half and send the email twice, it works fine. So it's not a volume issue.

Self-run mail server, hosting email for about 15-20 domains, IP address has not changed in a long time, and I have had SPF, DKIM and DMARC set up on this domain for years. My server's email reputation is consistently good, with extremely minimal bounces and complaints relative to the volume of emails sent (which are all opt-in, and CASL compliant). In short, I run a pretty tight ship.

Super annoying when I send out something time-sensitive and half the list doesn't get it.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2024-08-16T14:31:42.076-07:00","lastPublishTime":"2024-08-16T14:31:42.076-07:00","metrics":{"__typename":"MessageMetrics","views":1249},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Outlook/category:products-services/category:communities/community:gxcuf89792board:OutlookGeneral/message:4220104/message:4221229","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDEzMjowfGludCw0MjM3MTc1LDQyMzcxNzU","node":{"__ref":"ForumReplyMessage:message:4237175"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:4237175":{"__typename":"ModerationData","id":"moderation_data:4237175","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:2928065":{"__typename":"User","id":"user:2928065","uid":2928065,"login":"Ben12345","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2025-02-25T18:16:00.268-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-1.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:2928065"},"ForumReplyMessage:message:4237175":{"__typename":"ForumReplyMessage","uid":4237175,"id":"message:4237175","revisionNum":1,"author":{"__ref":"User:user:2652493"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OutlookGeneral"},"parent":{"__ref":"ForumReplyMessage:message:4221229"},"conversation":{"__ref":"Conversation:conversation:4220104"},"subject":"Re: Outlook emails to Gmail recipients: Get 421-4.7.28 temporary rate limit failure every other mailing","moderationData":{"__ref":"ModerationData:moderation_data:4237175"},"body":"

gregschmidt 

 

Same issue here, I received this for just 21 bcc'd Gmail recipients! Which I have been doing for years as its to a social club. 

 

Remote server returned '550 5.4.300 Message expired -> 421 4.7.28 Gmail has detected an unusual rate of mail originating from your DKIM;domain [MYDOMAIN.onmicrosoft.com 36]. To protect our users;from spam, mail sent from your domain has been temporarily rate;limited. 

 

 

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I'm in the same situation as you and have your exact issue. Did you get any resolution?

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