Forum Discussion
Outlook - cannot add Google G Suite account - javascript disabled?
I am trying to add Google G Suite account to Outlook. When I enter the G Suite account email it shows the Google login screen. Then I get a question by Google to choose "Organizational G Suite a...
No the screenshot you posted is exactly the error I was experiencing. When I put my name@domain in to a new account dialogue box on outlook I was then presented a page showing choice of organisational or individual account. Click either I got the error you posted. Once I logged in to Google using a browser (I used YouTube as app to login to) and chose individual instead of organisational account I got the error about duplicate of accounts. Once I changed the address following the steps on the browser I then attempted to add the account to outlook and worked. Instead of the organisational or individual option it just asked for my password.
Clearly this doesn't fix the underlying js error which Microsoft need to address but fixed the gsuite mailbox add error
Clearly this doesn't fix the underlying js error which Microsoft need to address but fixed the gsuite mailbox add error
This fixed it for me; I have both a personal and an organizational account, same address.
Using YouTube was the key. None of the other solutions enabled me to add the mailbox to Outlook.
To make it work, I had navigate to and log out of YouTube, and when I went to log back in to my YT profile, I got the prompt/error message about duplicate accounts. Followed the steps to "create a new gmail account" as a place for my data to go (that account did NOT import any mail or other data from my former personal account as far as I can tell). Then I restarted Outlook and successfully added the mailbox.
Using YouTube was the key. None of the other solutions enabled me to add the mailbox to Outlook.
To make it work, I had navigate to and log out of YouTube, and when I went to log back in to my YT profile, I got the prompt/error message about duplicate accounts. Followed the steps to "create a new gmail account" as a place for my data to go (that account did NOT import any mail or other data from my former personal account as far as I can tell). Then I restarted Outlook and successfully added the mailbox.
Hi Folks, on or about May 6th my Google Suite account stopped working on Outlook 2019. Talked to Google numerous times. Deleted my account on Outlook and tried to re-install but no luck. Java-Script not supported error. Started thinking it could be an Outlook issue. Then came across your posts. I just tried your Reg edit fix and thanks it is working again. Appreciate your help!
Mike S.
