Outlook 365 loading profile

Copper Contributor

Updated to Windows 11 recently (huge mistake, don't do it!) and now my Outlook is stuck on loading profile - IT company is telling me that they have to revert back to Windows 10 to fix the problem (which will take days for them to do) anyone help? 

2 Replies

Hi @marissamckinney 

I think you will fix this problem without a clean installation of Win10, in this link there is helpful information:

POP, IMAP, and SMTP settings (microsoft.com)

Assuming you did an in place upgrade and not a clean install of Windows 11, have you tried simply deleting your profile in Outlook and re-adding your account?