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AKISUAE's avatar
AKISUAE
Copper Contributor
Mar 25, 2020

Outlook 365 for Mac - MS Teams button is missing

Outlook for Mac version: 16.35 (Production) Although button for Skype for business and Webex exist in my Outlook 365, MS teams does not. With the COVID-19 working from home situation, my company is ...
jbosma's avatar
jbosma
Copper Contributor
Apr 08, 2020

AKISUAE I was able to resolve this today.  Your mailbox has to be in the cloud and Outlook has to be using an O365 subscription license.  Outlook 2019 on a Mac has to be on v16.20 or higher.  I had initially installed Outlook using a volume serial license.  This will not work.  Microsoft has a volume license removal tool:  https://support.office.com/en-us/article/how-to-remove-office-license-files-on-a-mac-b032c0f6-a431-4dad-83a9-6b727c03b193

 

If you run that and then log back into Outlook, the Create Teams button is there.

Kawasakikas's avatar
Kawasakikas
Copper Contributor
May 10, 2020

I have a brand new macbook air 2020. I have installed everything from scratch and removed the license over and over again without any result. Why cant the MS teams button just show in Outlook for mac like any other communication tool? Why is this so difficult and why does Microsoft doesnt show a resolution for this problem? I cant send anyone a teams invite now from outlook what the whole puropse is of having MS teams..

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