Outlook 2016 Search Issue

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Occasional Visitor

Hi,

 

I created email account with domain on new installed Outlook 2016 few month ago, POP3 type.

 

However, the search function not working at all. I have tried solution like re-built index, and update Outlook version everyday but none of this solved the issue. This issue not found on Outlook 2013 as I used for so many years.

Please advise any solution really can solve this issue, and hope to solve it as soon as possible.

 

Thank you.

1 Reply
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Have you tried the workaround provided on this article? https://support.office.com/en-us/article/no-search-results-for-pop-imap-accounts-51c9d2c7-a3db-4358-...

 

ISSUE

For some users after updating to 16.0.9001.2171 and later versions Outlook search returns no search results for POP and IMAP accounts.

 

STATUS: WORKAROUND

Until a fix or resolution is determined you can work around the issue by disabling Windows Desktop Search which will cause Outlook to use it's built in search. The built-in search will display the message below to indicate it is not using the Windows Search service.