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William van Voorthuijsen's avatar
William van Voorthuijsen
Copper Contributor
Apr 11, 2017

Outlook 2016 for Mac Advanced Account Settings Crash

I searched online and couldn't find a resolution.  I'm trying to modify my exchange account advanced settings in Outlook 2016 for Mac.  I need to add some delegate info.  But every time i click the advanced button, the software locks up and i need to force quit. 

 

Here is what i've tried so far:

 

  • Delete account, create a new identity
  • Full uninstall of software and a clean install through my 365 Business account
  • Confirmed i'm on the latest available version 15.32

I'm totally confused what caused this problem.

Outlook
  • Deleted's avatar
    Deleted
    Apr 11, 2017

    Hi,

     

    did you also try to contact support with the question mark in the right corner they respond very fast and will ask for your error report to check what is going on.

     

    i think it is the fastest and best way to get this working.

     

    kr,

     

    Paul

  • Deleted's avatar
    Deleted
    May 16, 2018

    I'm having the same issue. Did you find a resolution?

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