Office 365 Outlook Group not loading in browser

Rasanandini Dasi
New Contributor

I am a member of a number of Outlook Groups, but the primary one is not loading in my browser. I have rebooted my laptop with no result and have the same problem on my 2nd laptop.


I have the Groups app on my phone and that is fine. Thoughts?

5 Replies

Which browser do you use? 

Paul I use both Microsoft Edge and Chrome. The same problem arises when I try to open the Group page in the Microsoft Teams desktop app. 

All the features of our Outlook Group are available to me by workarounds from other start points.

Here are screenshots:


 2018-01-25.pngusing a Chrome browser2018-01-25 (1).pngusing the Teams desktop app

You won't be able to read those shots...these are larger


2018-01-25 (1).pngin Teams2018-01-25.pngin Chrome

The one is not under more as well? I think it has nothing to do with your laptop by the way as you use most recent browsers.


Try clearing the browser cache/cookies or a Private session. If this happens for other users too, open a support case as it's most likely something on the backend.

Related Conversations
Stable version of Edge insider browser
HotCakeX in Discussions on
35 Replies
Org-Wide Organisational Group calendar
Christophe Humbert in Microsoft Teams on
6 Replies
New Team is not showing up in Outlook Desktop
Ms. Aaron Arce in Microsoft Teams on
22 Replies
Phil Gibbs in Office 365 on
1 Replies
Outlook calendar vs Gmail Calendar
ConnectedGeek in SharePoint on
0 Replies
Problem downloading Edge insider browser
HotCakeX in Discussions on
13 Replies