Office 365 Outlook Group not loading in browser

Rasanandini Dasi
New Contributor

I am a member of a number of Outlook Groups, but the primary one is not loading in my browser. I have rebooted my laptop with no result and have the same problem on my 2nd laptop.


I have the Groups app on my phone and that is fine. Thoughts?

5 Replies

Which browser do you use? 

Paul I use both Microsoft Edge and Chrome. The same problem arises when I try to open the Group page in the Microsoft Teams desktop app. 

All the features of our Outlook Group are available to me by workarounds from other start points.

Here are screenshots:


 2018-01-25.pngusing a Chrome browser2018-01-25 (1).pngusing the Teams desktop app

You won't be able to read those shots...these are larger


2018-01-25 (1).pngin Teams2018-01-25.pngin Chrome

The one is not under more as well? I think it has nothing to do with your laptop by the way as you use most recent browsers.


Try clearing the browser cache/cookies or a Private session. If this happens for other users too, open a support case as it's most likely something on the backend.

Related Conversations
Tabs and Dark Mode
cjc2112 in Discussions on
50 Replies
Extentions Synchronization
Deleted in Discussions on
3 Replies
Stable version of Edge insider browser
HotCakeX in Discussions on
35 Replies
How to Prevent Teams from Auto-Launch
chenrylee in Microsoft Teams on
32 Replies
Security Community Webinars
Valon_Kolica in Security, Privacy & Compliance on
15 Replies
Dev channel update to 80.0.355.1 is live
josh_bodner in Discussions on
67 Replies