Forum Discussion

Iron Contributor

Aug 30, 2023

New Outlook - Display settings for multiple rows are reset

Hi,

Trying out the new outlook and have the Layout setting "Message Height" set to "Always use multiple rows". When restarting Outlook this setting is reset to the "Switch between one and multiple rows based on screen". Anyone else with this issue and maybe managed to solve it?

5 Replies

Teresa_Cyrus
MVP
Aug 12, 2025
I ran into the same problem several years ago.
You must turn on the Reading Pane to make the setting changes.
Here is the video Time stamp: https://youtu.be/5jSYp5Vy_dg?si=xjageBEb3FwxEvSo&t=391

If find this information helpful, please mark it as the best solution which will assist others with the same question.

#traccreations4e-r25 8/12/2025
cthielemier
Copper Contributor
Aug 01, 2025
Awful lack of carry forward of a great feature. This helps provide context of each email and I can't believe New Outlook does not include. Mine is grayed out and does not allow me to modify Message Height....As a result I can only see 2-5 words of the message after the subject...unacceptable. And don't get me started on the OneNote integration. :-(
eatonjb
Copper Contributor
Nov 23, 2023
EPNAdam When I try to do preview on the bottom this gets greyed out,.

this is the only reason I will not use the new outlook.
John Hornbuckle
Brass Contributor
Oct 27, 2023
In my case, "Switch between one and multiple rows based on screen size" is selected, but I don't have the option to change to "Always use multiple rows".

So not exactly the same issue as yours, but something seems weird with the Message height setting...
- LenGood1943
  Copper Contributor
  Feb 14, 2024
  John Hornbuckle Same problem. I can't use the New Outlookunless this fixed.

Resources

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Hi,

Trying out the new outlook and have the Layout setting \"Message Height\" set to \"Always use multiple rows\". When restarting Outlook this setting is reset to the \"Switch between one and multiple rows based on screen\". Anyone else with this issue and maybe managed to solve it?

","body@stringLength":"816","rawBody":"

Hi,

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New Outlook - Display settings for multiple rows are reset","moderationData":{"__ref":"ModerationData:moderation_data:4442651"},"body":"

I ran into the same problem several years ago.
You must turn on the Reading Pane to make the setting changes.
Here is the video Time stamp: https://youtu.be/5jSYp5Vy_dg?si=xjageBEb3FwxEvSo&t=391

If find this information helpful, please mark it as the best solution which will assist others with the same question.

#traccreations4e-r25 8/12/2025

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Awful lack of carry forward of a great feature. This helps provide context of each email and I can't believe New Outlook does not include. Mine is grayed out and does not allow me to modify Message Height....As a result I can only see 2-5 words of the message after the subject...unacceptable. And don't get me started on the OneNote integration. :-(

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EPNAdam When I try to do preview on the bottom this gets greyed out,.

this is the only reason I will not use the new outlook.

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So not exactly the same issue as yours, but something seems weird with the Message height setting...","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":5,"postTime":"2023-10-27T10:28:40.546-07:00","lastPublishTime":"2023-10-27T10:28:40.546-07:00","metrics":{"__typename":"MessageMetrics","views":3089},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Outlook/category:products-services/category:communities/community:gxcuf89792board:OutlookGeneral/message:3913369/message:3966399","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDEzMjowfGludCw0MDU3NTIzLDQwNTc1MjM","node":{"__ref":"ForumReplyMessage:message:4057523"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:4057523":{"__typename":"ModerationData","id":"moderation_data:4057523","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:4057523":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2311561"},"id":"message:4057523","revisionNum":1,"uid":4057523,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OutlookGeneral"},"parent":{"__ref":"ForumReplyMessage:message:3966399"},"conversation":{"__ref":"Conversation:conversation:3913369"},"subject":"Re: New Outlook - Display settings for multiple rows are reset","moderationData":{"__ref":"ModerationData:moderation_data:4057523"},"body":"

John Hornbuckle Same problem. I can't use the New Outlookunless this fixed.

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