Nov 05 2021 04:37 AM
Hi,
When logging in to my e-mail/Outlook I receive the message: Your account has been locked. We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account.
Unlocking your account
To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place. When I follow the link and fill out the form I received the reply that I violated the Code of Conduct and won't be able to access the services anymore. It does not tell me how I violated the Code of Conduct, nor does it tell me how to reinstate my account. It also does not tell me how to retrieve my data. The form states: "Your account has been suspended for suspicious activity, sending unsolicited emails, or for violating of Microsoft’s Terms of Use agreement, such as hosting photos, video or other content in violation of the Code of Conduct."
I'm pretty sure though I did not send SPAM or hosted/posted/shared inappropriate content. As for suspicious activity, I'm not sure what is included here, but I'm a basic user of the services.
What I would like to know is:
It's been 5 days now... Please help!
Regards,
Thomas
Nov 05 2021 05:42 AM
Perhaps filling out this form will be helpful, but it can be difficult to explain this issue.
Nov 05 2021 05:48 AM
Thanks. But when I follow the link and process, Step 2 requires you have access to the mail-account that has been blocked by Microsoft...
Nov 05 2021 06:09 AM
I think that you need to have a lot of IT experience to properly complete such an application.
search in your language, the address to get the rapot seems to be different from the address to unlock - but I'm not sure
Good luck
https://support.microsoft.com/supportrequestform/8ad563e3-288e-2a61-8122-3ba03d6b8d75
Jan 06 2022 12:52 PM
Apr 20 2023 04:44 AM
Apr 20 2023 05:04 AM
Hi, @jennyzou
Your question is legitimate because the user is looking for help, and then they should confirm that it works - or it didn't solve the problem.
MTC is a Public Forum - no one here has access to other accounts, you can only suggest opportunities, and nothing more can be done.
Best regards.
Apr 28 2023 03:27 AM