Aug 21 2022 02:10 PM
Aug 21 2022 02:10 PM
Whenever I mark an email as Junk and pick "Block Sender", I expect that the email will be automatically deleted and the sender will be blocked, but that is not always what happens. Sometimes the email is not deleted and I have to manually do that myself. Additionally, I often continue to get emails from the same Junk mail senders even after they are blocked. That is expected as I suspect that they change their email identity frequently. But I would like to know why the emails are sometimes automatically deleted and other times are not.
Aug 22 2022 01:06 PMSolution
I am an independent advisor responding to this inquiry.
I could not recreate your issue in Outlook for the web - business & enterprise environments. I tested the following behaviors:
And the marked messages were moved to the Deleted folder, and all future messages will go directly to the Junk folder for 30 days as designed. If you have several messages already in your Inbox from this now blocked sender, you can use the Sweep command to move the remaining messages. The top two choices will work for you.
I also encourage you to give Microsoft feedback to either delete or move all existing labeled block sender's emails to the deleted or junk folder. (You will get my vote. )
You are correct. Email marketers get smarter everyday by changing the username@ of the email address. However, you can also block the domainname.com as long as it is not a host provider domain like aol.com, gmail.com, yahoo.com, or outlook.com.
It appears that you know how the Junk Email suppose to behave. I would like to take this opportunity to educate others who may be reading this post.
Outlook for the Web: Recently, Microsoft separated Junk Emails drop-down menu into two categories:
They are located in the top navigation. You may need to select the More options (three dots) to see these choices.
Report Phishing: Suspicious fraudulent mail requesting for personal information; possible virus; protection from hackers
Report Junk: Unknown Senders (Bot marketers); your email was part of a purchase email database or list
Block Sender: You once subscribed, joined or provided your email details but no longer interested
Never Block Sender: A trusted sender
If you find this information useful, please mark it as the best answer or like this post which will assist others with the same question.
Aug 23 2022 12:09 PM
Thank you , Teresa for your very nice reply. I've been an Outlook user since 1998, so it is not a mystery to me, but I do occasionally run into small problems like the one I described.
I get hundreds of emails a day and junk mail is a problem. Blocking Junk mail does help when it works. it does not always work.
Have a great day, and, again, thank you for your response.
Aug 23 2022 12:26 PM
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