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Justinvolved's avatar
Justinvolved
Copper Contributor
Apr 21, 2023

Mail classified as Junk

Hi, 

 

I have a setup as follows: 

I have one main account mailto:email address removed for privacy reasons, with an alias mailto:email address removed for privacy reasons.

This all works corectly, and is setup with a custom domain.

 

Now I'm trying to receive mai from a form on my website, which get's send through an smtp service, where I have configured SPF records. 

 

I do receive the e-mail that is sent via the SMTP service in my mailto:email address removed for privacy reasons but it is classified as Junk. 

 

When I try to explicityly set @mydomain.com or mailto:email address removed for privacy reasons as a safe sender, the changes I added to outlook settings (in the webmail client) disappear once I reopen the junk mail settings.

 

How can I make sure emai that is sent via the smtp service to mailto:email address removed for privacy reasons does not end up in Junk?

 

Thanks,

 

Justin

2 Replies

  • LanaBananaCorp's avatar
    LanaBananaCorp
    Copper Contributor
    May 09, 2023
    Hey Justin,

    It's a bummer that your emails are ending up in the Junk folder. To help fix this issue, you can try a couple of things:

    Double-check your SPF records and make sure they're set up correctly. This helps establish your domain's credibility and reduce the chances of emails being marked as spam.

    If you're using Outlook, you can try adding the sender's email address or domain to the "Safe Senders" list. Sometimes, settings might not save immediately, so give it some time and try again.

    Reach out to your SMTP service provider for further assistance. They might have some additional insights or recommendations on how to improve email deliverability.

    Hopefully, these suggestions help you get your emails to land in the right inbox!

    Also, you can try using tools like Postmark, Sendinblue, or Folderly (the last one is my favorite). It helps you solve the spam issue and manage your overall reputation to avoid getting into spam again.

    Good luck

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