Issues receiving emails from a specific email address

[aiidynbrus]

Hello,

I recently created a rule to move emails from a certain email address into the junk folder.

After I created the rule I no longer am receiving emails from the address, I still wanted to get emails from them but I just didn’t want them to be filling up my inbox.

I have removed the rule, marked the email as safe and have checked the junk, inbox and other inbox, no emails from the email address. I have also reset my account and also tried adding and removing my email from my outlook app.

[#2]

Hi @aiidynbrus 

Add these addresses to your contact list and the problem should go away. 🙂

[#3]

@A1-A1 thank you for your reply. I just added the email address to my contacts and also reset my account, still not working unfortunately.

[#4]

@aiidynbrus 

Can you send a message from your Outlook account to these addresses?

[#5]

@A1-A1 not sure, the email is one of those automated ones that send you a code. I have contacted the company who said everything is fine on their end and that their system shows that the email is being sent to me.

[#6]

@aiidynbrus  

Are messages also missing from your phone or other computer?

[#7]

Yeah, from everything.

[#8]

@aiidynbrus 

Is this a private or business account?

[#9]

@A1-A1 Private account

[#10]

@aiidynbrus  

Try logging in through your web browser to Outlook. OWA and check the settings there.

[#11]

Thanks A1, yeah I've checked everything in my outlook settings using google chrome and can't find anything that needs changing etc. I'm at a dead end now, can't seem to figure it out. I have contacted Microsoft Support who wanted me to fill out a form, which I've completed and sent off (didn't really understand some of the questions), hopefully they actually reply.

[#12]

@aiidynbrus  

Are you signed in to the Edge browser with a Microsoft account? This is important because Edge provides some sync settings for Outlook.

[#13]

Yeah just tried, still nothing.