I can’t change my password on outlook

Copper Contributor

I tried everything to change my password on outlook but I don’t receive the code to change my password. Does anyone have any solution?

1 Reply


If you are having trouble changing your password in Outlook and are not receiving the necessary verification code, there could be several reasons for this issue. Here are some steps to help you troubleshoot and resolve the problem:

  1. Check Spam or Junk Folder:
    • Sometimes, verification emails are mistakenly filtered as spam. Check your spam or junk folder to see if the verification email ended up there.
  2. Wait for Delay:
    • Depending on the email provider or security settings, there might be a delay in receiving the verification code. Wait for some time, and then check your email again.
  3. Verify Email Address:
    • Make sure you are checking the correct email address for the verification code. Double-check that you are using the correct email associated with your Outlook account.
  4. Resend Verification Code:
    • If there is an option to resend the verification code, use it. Sometimes, the first email might not arrive, but a resend could work.
  5. Check Mobile or Alternate Email:
    • Some services provide the option to receive the verification code on a mobile number or an alternate email address. Check if you have configured any alternatives for receiving the code.
  6. Contact Customer Support:
    • If you've tried all the above steps and still haven't received the verification code, consider contacting the customer support of your email provider or the organization managing your email system. They can assist you in the password reset process.
  7. Security Settings:
    • Ensure that your email provider's security settings are not blocking or flagging the verification email as suspicious. Adjust your email security settings if needed.
  8. Two-Factor Authentication (2FA):
    • If you have two-factor authentication enabled on your email account, make sure you are following the correct steps to receive and enter the verification code. It might involve using an authentication app or receiving an SMS code.
  9. Account Recovery Options:
    • Some email providers offer alternative methods for account recovery, such as answering security questions. Check if there are other options available for regaining access to your account.
  10. Check Email Forwarding Rules:
    • Sometimes, email forwarding rules may redirect incoming emails, including verification codes, to a different email address. Review your email forwarding rules.
  11. Temporary Email Issues:
    • Occasionally, email delivery issues can cause delays in receiving emails. If the issue is temporary, you should receive the email once the problem is resolved.
  12. Verify Email Address Ownership:
    • Ensure that you have proof of ownership for the email address, as some services may require additional verification steps to prevent unauthorized password changes.

If you are still unable to receive the verification code or change your password, it is crucial to contact the support team of your email provider or organization, as they can assist you in resolving the issue and regaining access to your account. The text and steps were edited with the help of AI.


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