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Microsoft

May 22, 2020

High CPU Use on all Office Tools

This week and maybe last week, my machine (I7 laptop) has been running the fans excessively. I took a look yesterday and found: Not actively doing anything, just files open. Anyone els...

_Scot_

Microsoft

_Scot_ I did find a work around. If I disconnect from the net, start the tool then re-connect, it never goes into the high CPU use mode. Bizarre but I can live with it.

ChristianBergstrom

Silver Contributor

May 24, 2020

Thanks for the update. Sounds odd. Wonder if it’s related to the telemetry settings, do you know if it’s enabled for you? https://docs.microsoft.com/en-us/deployoffice/compat/manage-the-privacy-of-data-monitored-by-telemetry-in-office

As you asked about a support tool previously. Maybe not applicable now as you reinstalled, but good to know!
SaRA
https://www.microsoft.com/en-us/download/100607

kracas
Copper Contributor
May 25, 2020
I have the same exact problem and the same workaround worked for me too. Hope they fix it in the next update. Also, if it helps, we don't have telemetry enabled.
- ChristianBergstrom
  Silver Contributor
  May 25, 2020
  kracas _Scot_ which builds are you using?
  - kracas
    Copper Contributor
    May 25, 2020
    ChristianBergstrom
    Build 12827.20210 Click-to-Run

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High CPU Use on all Office Tools

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