Help! I'm locked out of email because full. But it's not! Support gives error messages

Copper Contributor

Help, I am locked out of my main email (hotmail) account.   If I try to send email I get:

This message can't be sent because your mailbox is full.


But I have purchased basic 365 and when it checks it says I'm only using 24% storage.


When I try to contact customer support via web chat I get an error message.  I've rebooted twice, still stuck.


Any help greatly appreciated!

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