Forum Discussion
Gmail Sync Issues with Outlook 365
mtjmurray Add the address and let outlook find it - it will bring up a screen with the Gmail address and in the upper right is "Not Google" - click it and choose IMAP.
You need to use the classic Outlook - not the "new Outlook" as the new outlook doesn't currently support IMAP (or on my computer folders).
mtjmurray What exactly is happening?
Gmail is working fine in Outlook for me - I can create folders in Outlook. Other mailbox features - mark as read, deleting, etc are working although sometimes Drafts duplicate.
Using Outlook 365 installed on Mac, I've linked my Gmail account.
I'm unable to create folders, drag emails from another mailbox to a folder and much more.
Basically it's only good for sending / receiving emails.
Had a member of Microsoft support team on a call yesterday who was surprised by this but then sent me the following web link.
https://support.microsoft.com/en-us/office/known-issues-syncing-google-accounts-to-the-microsoft-cloud-ca9bf41d-5a77-44a4-9fa5-1a8dc97ccec9
Currently I have to log into my Gmail web account and create folders there, then wait on Outlook updating / syncing.
Just a very frustrating / convoluted way of managing your mailbox when it should be simple.