Forum Discussion
Does New Outlook require a separate desktop license for each email address?
- Sorry for the confusion here JanetVanPelt. I will follow up with these support agents to correct this mistake. The article is correct. And since you are on a Mac, you can reference this one which says the same thing from Mac. You'll find it by clicking the Learn More link in that dialog box you shared. https://support.microsoft.com/en-us/office/how-licensing-and-access-works-in-outlook-for-mac-13365c6c-7d94-4546-ad53-d92ee9e0ffa4
If you are still seeing that error, it is because you are on an older build of Outlook for Mac. Please update to 16.82.120.0 or greater.
RobertSparnaaij Thanks so much for your response! I have the same link so I didn't think this was correct, but I've gone through two separate support responses from Microsoft where I sent them this link and they have insisted I need three desktrop outlook licenses one for each email. I have one Business Standard license for my primary email and Business Basic licenses for other email accounts, which is the exact license configuration described in the link. When I try to add the emails to new Outlook I get this:
After pointing Microsoft support to this link and going back and forth with them several times, here was the response from the first support person:
And here from the second attempt, again after going back and forth a number of times:
Any thoughts on how to get this resolved since Microsoft support doesn't seem to understand their own licensing?
Really appreciate the help, this has been an incredibly frustrating process.
Janet
MicrosoftIf you are still seeing that error, it is because you are on an older build of Outlook for Mac. Please update to 16.82.120.0 or greater.
- Thank you, that worked. I had just gotten the computer a week or so ago so didn't think I would need to update; I was on 16.81, so close! The support experience was horrendous, this was a last resort so really appreciate the help!
Thanks AllenFilush for stepping in and thanks JanetVanPelt for the screenshot as that made it clear you were on a Mac. The version Allen referred to is the February 2024 release.
- Robert thank you as well, and sorry not to have mentioned the Mac piece of the puzzle!
